DINA at the heart of transmitting knowledge : preserving expertise and making it accessible to all
In many organizations, employee expertise constitutes a strategic asset. Yet much of this expertise remains difficult to formalize and risks being lost when someone retires, changes positions, or when teams change.
Written procedures are not always sufficient to capture the experience acquired in the field over the years. Technicians naturally favor oral transmission, rich in practical advice, feedback, and tips that often make the difference during an intervention.
With DINA, Digitech offers a new approach to transmitting knowledge by leveraging generative artificial intelligence.
Transforming experience into a sustainable knowledge base
Subject matter experts can simply record their explanations orally. DINA automatically analyzes this audio content, identifies essential information, structures it, and generates a knowledge base that can be used by the entire organization.
This approach makes it possible to naturally build on team experience, without imposing lengthy documentation procedures.
Expertise thus becomes a collective asset, enriched over time and preserved sustainably.
Artificial intelligence that responds in natural language
In the field, technicians can query DINA at any time, in writing or by voice.
The artificial intelligence searches for relevant information in technical documentation, internal procedures, and accumulated knowledge in order to provide a reliable, contextualized, and sourced response.
The response can be delivered in text or voice format, offering a true operational assistant capable of supporting teams during their interventions.
The benefits are immediate:
- reduced time spent searching for information;
- simplified access to critical knowledge, wherever teams are located;
- faster and more reliable interventions thanks to responses based on internal documents;
- improved work comfort and technician autonomy.
Preserving organizational skills
Beyond team assistance, DINA addresses a major challenge: preventing knowledge loss.
Each departure, each position change, or each team renewal can jeopardize business continuity if acquired experience has not been transferred.
By automatically transforming conversations and field experience into a living knowledge base, DINA preserves this critical intellectual capital and accelerates the on-boarding of new employees.
Transmitting knowledge no longer relies solely on expert availability: It becomes a structured process embedded within the organization’s everyday operations.
An AI Designed to Empower People
With DINA, artificial intelligence does not replace experts.
It amplifies their expertise, preserves it, and makes it accessible to everyone.
Every interaction continuously enriches the knowledge base, enabling organizations to build a lasting collective memory that drives operational excellence and ensures the long-term transfer of expertise.
